Welcome to the ShineLab FAQ Center — here you’ll find answers to the most common questions about our LED products, services, and solutions. From order process and customization options to shipping, certifications, and technical details, we’ve gathered the information you need in one place. If you don’t see your question listed, feel free to contact us directly — our team is always here to support you.
A: You can pay via T/T, Western Union, or paypal. Online secure payment options are also available
A: All our products are certified with CE, ROHS, CPSIA, ANSI, EN1836, 2005/84/EC, and drop ball test standards. You can trust in our consistent quality assurance.
A: Please email us with detailed descriptions or reference images of the product. We constantly develop new items, and some may not be listed online yet. You’re also welcome to send us a sample — we can develop it for bulk production.
A: Yes, we’re happy to provide a sample (1pc) for quality testing if the item is in stock.
Yes, we provide OEM & ODM services, including logo printing and packaging customization.
Our LED products are CE, RoHS, and FCC certified to meet international standards.
We provide a 1-year standard warranty, with extended warranty available upon request.
Standard orders are shipped within 7–15 days; custom projects depend on requirements.
